Delivery info

Shipping times and prices for retail customers

*The delivery times have been adjusted to reflect the extra workload on couriers this year.

Returns

If you change your mind and want to return your order, please get in contact within 7 days of receiving your order, via this contact form.

Products can be returned if they have been unopened and unused.

Postage is at your own cost and using a tracked service to deliver your return is recommended, to be sure it arrives safely.

Please post back in the original packaging, or similar protective packaging. Only orders in perfect condition can be refunded.

Your refund will take up to 5 working days to process, after receiving your return. The original postage fee won’t be refunded, but the full price paid for your order will be refunded for products that are in perfect condition.

Late or missing orders

If you haven’t received your order within 2 weeks for the UK, or 3 weeks for everywhere else, from the date of your order, please contact me.

Pricing and stock

I endeavour to make sure that all products listed on my website are currently in stock and pricing is true and correct.

Wholesale

Please fill in the wholesale order form and I will get back to you with the shipping cost for your order & location within 48 hours.

European orders

If you’d like to place an order with delivery to Europe, please do so from my Etsy shop. Unfortunately I’ve had to temporarily suspend orders for European customers on this website due to new shipping VAT charges since Brexit. However, I can take orders from my Etsy shop as they collect the VAT on my behalf, so you won’t be surprised with any horrid additional charges after your parcel has been sent! Let me know if you have any questions, otherwise please head over to my Etsy shop: The Happi Empire on Etsy