Shipping times and prices for retail customers
*The delivery times have been adjusted to reflect the extra workload on couriers this year.
United Kingdom
United Kingdom:
£2.50 per order or free shipping over £50
ETA 7 working days
Australia
Australia:
£10 per order or free shipping over £100
ETA 18 working days
United States
United States:
£10 per order
ETA 16 working days
Europe
Europe:
Unfortunately I have had to temporarily suspend deliveries to Europe, due to new shipping and VAT charges since Brexit. I will revisit this issue in November 2021 and hope to find a solution soon. Massive apologies to my European customers!
Canada
Canada:
£10 per order
ETA 17 working days
New Zealand
New Zealand:
£10 per order
ETA 17 working days
Rest of the world
Rest of the World:
£18 per order
ETA 20 working days
Returns
If you change your mind and want to return your order, please get in contact within 7 days of receiving your order, via this contact form.
Products can be returned if they have been unopened and unused.
Postage is at your own cost and using a tracked service to deliver your return is recommended, to be sure it arrives safely.
Please post back in the original packaging, or similar protective packaging. Only orders in perfect condition can be refunded.
Your refund will take up to 5 working days to process, after receiving your return. The original postage fee won’t be refunded, but the full price paid for your order will be refunded for products that are in perfect condition.
Late or missing orders
If you haven’t received your order within 2 weeks for the UK, or 3 weeks for everywhere else, from the date of your order, please contact me.
Pricing and stock
I endeavour to make sure that all products listed on my website are currently in stock and pricing is true and correct.
Wholesale
When you login to your wholesale account and go to the checkout, it will calculate your postage cost depending on the weight of your order and your location. If you don’t have a wholesale account, you can apply for one here.